The use of information technology in training human resources:

This paper deals with the influence of IT (Information Technology) in HRM (Human Resources Management) and more specifically on training policy, by means of the experience in this field of a Spanish telecommunications firm, Telefonica. For this, we will go into more depth about the characteristics of the training model designed by this firm to face new environments, the technologies used, the actions which have had most impact, the disadvantages and the success factors that have been detected trying to grow an Elearning company. The study of this case has facilitated the identification of the following successful factors in a training policy: flexibility in time management for training; active participation by trainers; the establishment of control mechanisms that guarantee that the training really occurs; the creation of quality content; the promotion of interactive elements among trainers, among students and with each other; the use of standardised and developed technologies and the gradual implementation of these experiences. As regards, objectives for the future emphasis, in the company analysed is on maintaining progress in the use of E-learning as a way of adapting the training process to the new E-business culture.